Responsible for financial/budgeting accountability of the department.Assists in the development, implementation and monitoring of training programs to ensure that customer service standards are being exceeded for all hotel operations departments.Track/record customer complaints and resolve complaints to benefit of guest and the property.Demonstrate leadership and professional image to guests and employees.Responsible for implementing and monitoring standard operational procedures that will lead to consistent state of conducting business at the concierge desk, bell stand and front desk.
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